First, please contact Westpak’s Sales team by using the Contact Us page or by phoning either of our two facilities. Let us know about the problem you need help with, the “test pain” you’re having, the project you were just assigned to, the test quote you need, or the questions you have.
If it’s testing you’re interested in, Westpak’s Sales representative will gather information to prepare a budgetary estimate or formal quotation for you.
When the timing’s right, s/he will explain the steps necessary to get the business items handled (account, payment, purchase order, etc.), test specimens delivered, testing scheduled, and testing started. Be sure to ask for clarifications to make sure we’re all on the same page.
Westpak helps existing and new clients with product and package test emergencies when the need arises. Please reach out to our Sales team via our Contact Us page or by phoning either of our two facilities directly to explain your situation. We will do whatever we can to help you and hopefully resolve the situation in time.
Westpak’s minimum test price is $500 (USD). Please submit your request for a budgetary estimate or formal quotation by contacting our Sales team via our Contact Us page or by directly phoning either of our two test laboratories.
No, Westpak does not have a price sheet for external distribution.
An expedite fee may be added if overtime or weekend hours are needed to meet your requirements. Please explain your situation to your Sales representative to make sure we understand your requirements. We will collaborate to establish a plan that meets your requirements and ensures your success.
Yes, Westpak gladly accepts AMEX, MasterCard, and Visa. Please contact Erica Rego in Accounts Receivable at [email protected] or 408-600-3419 with any questions.
Westpak understands that processing purchase orders and checks takes time which sometimes you don’t have enough of. However, Westpak will not start testing until payment or credit has been arranged. Please contact Erica Rego in Accounts Receivable at [email protected] or 408-600-3419 with any questions.
Westpak’s testing laboratories specialize in product and package testing for multiple industries. Package testing, and particularly medical device package validation, are main focus areas. Cold chain package testing, reliability, and material analysis represent additional test strengths.
Lead time is typically 3 to 5 business days. That means we can usually start testing 3 to 5 business days after we’ve received a signed test proposal, verified all test specimens are here, and have your purchase order or payment in hand.
Test times range from a few hours (e.g. Edge Crush test), to days (e.g. Distribution Testing, months (e.g. Accelerated Aging), and years (e.g. Real Time Aging / Shelf-Life Testing).
The test report will be emailed within five (5) business days following the completion of testing.
Westpak is not a chemistry lab, and we do not perform blood testing. Additionally, we do not currently have the facilities or equipment to perform EMI or ESD testing.
Absolutely! As a client, you’re welcome to visit our test labs anytime. Please coordinate your visit with the Sales representative assigned to your test project. We love showing off our clean, world-class testing laboratories and know you’ll enjoy meeting and interacting with the test professionals handling your test.
Absolutely! Westpak can rent fully-functioning, calibrated, test equipment to you that can be used in our certified test lab or at your location. Please reach out to our Sales team via our Contact Us page or by phoning either of our two facilities directly to discuss your situation.
The ISO 17025 Scopes of Accreditation for each of our test laboratories list the tests that Westpak is accredited to perform. You can locate and download these from our Quality Certificates page. If you need testing that is not shown on the ISO Scope, no worries. Please communicate the test protocol(s) required to our Sales team so we can discuss capabilities, options and next steps with you.
The testing conducted, and test data generated at Westpak’s testing laboratories are the highest quality available from any test laboratory. Nearly all testing conducted by Westpak is accredited to ISO 17025, one of the most rigorous standards available for any mechanical testing laboratory, by one of the toughest accreditation agencies – the A2LA (American Association for Laboratory Accreditation). Plus, each of Westpak’s locations is a ISTA Certified Testing Laboratory (International Safe Transit Association) for transit-related testing. Find additional information at our Quality page.
Westpak’s facilities are certified by the International Safe Transit Association (ISTA) to perform transit-related tests. Additionally, most of the testing performed is accredited to ISO/IEC 17025 by the American Association for Laboratory Accreditation (A2LA) for various ASTM, ISTA, IEC and UL test protocols. Please view and download the certificates from our Quality Certificates page.
Westpak has been serious about and committed to Quality Delivered since our founding in 1986. As required by our ISO 17025 accreditation, Westpak has a rigorous and active Quality Management System (QMS) in place. Quality-related issues are addressed as prescribed by our QMS on a case-by-case basis. Find additional information at our Quality page.
Please email any quality-related inquiries and form requests directly to [email protected] or reach out to us via our Contact Us page.
Westpak has provided testing for thousands of accounts and clients. However, as per confidentiality agreements we have with each client, Westpak is unable to name any of its accounts or clients.
Westpak is proud of the service we provide. Please visit our Client Testimonials page and download a copy of Westpak’s Client Testimonials.
Please check the Webinars page in our Resources section for the next webinar offered, plus many Past Webinars, all of which can be viewed and downloaded at your convenience at no cost.
Westpak is pleased to provide tours of either of our test laboratories. Please reach out to via our Contact Us page or by phoning either of our two facilities directly so we can arrange a tour for you and your colleagues.
Westpak is a great place to work! Please check our Careers page for current openings.
Westpak currently employs roughly 60 full-time personnel and 10 contractors.
Please submit your resume and cover letter to our Human Resources team by emailing [email protected]
Please reach out to our Sales team via our Contact Us page or by phoning either of our two facilities. We will do our best to get you the information you need promptly.
Please check Westpak’s Helpful Information page for each site’s business hours and a list of holidays observed.
Please reach out to our Sales team via our Contact Us page or by phoning either of our two facilities and ask for either a budgetary estimate or a formal quotation.
We’ll need the following information to prepare either an estimate or formal quotation:
- Your name, title, and contact information (phone and email)
- Business name, street address
- Type of testing desired
- Test protocol(s) if known
- Purpose of testing
- Test specimen / test sample(s) description (quantity, approx. dimensions, weight)
- How you found out about Westpak
It could take a day or two to get a formal quotation prepared and back to you. However, depending on the test involved, you might get an estimate in just a few minutes or hours.
Westpak’s terms are Net 30 for most clients. A 2% late payment fee will be assessed on all past due invoices.
Westpak is a 3rd-party, independent test laboratory specializing in product and package testing. We have served thousands of satisfied clients since 1986.
Since our founding, Westpak’s mission has been to provide high-quality test services, and excellent customer service while working with integrity in everything we do.
Westpak’s reputation for excellence is well known throughout the test industry. We have grown steadily over the years by word-of-mouth and customer referrals.
Also, something happens when our clients transition to new jobs and new companies: they take their list of Westpak contacts along with them; this is one of our favorite ways of growing the business.
Westpak is a privately-held S Corporation, and proudly became 100% employee-owned in 2017.
We enjoy what we do for a living and are proud of our many accomplishments. When you chose Westpak for your test project, practically everyone you’ll interact with is an Owner. We care a lot about each other, our clients, safety, quality, the testing we do, the environment, and the community.
Westpak was founded in 1986 by Herb Schueneman and Walt Dunning in San Jose, California. Please visit our About Us page to learn more.
Established long ago, Westpak’s Core Values document the principles we stand for and believe in. Plus, we try hard to Walk the Talk every day. Please visit our About Us page to learn more.
Westpak currently has two testing laboratories: one in San Jose, and the other in San Diego, California.
Our San Diego lab has about 25k sq ft, and the San Jose lab about 40k sq ft.
Herb finally graduated from the day job he had for 30 years to focus as Westpak’s Chairman of the Board when he named Ryan Craft Westpak’s President and CEO in 2016. Herb still maintains a working office at the San Jose site while juggling between volunteer hours for a handful of non-profits and enjoying newly-discovered adventures.
Westpak is a test lab only and does not offer package design services. However, we know of some excellent package design consultants and firms. Please reach out to our Sales team and ask for their recommendations.
Over the years Westpak has successfully handled test projects from freshly-funded start-ups to well-known Fortune 500 firms for scores of new products. Testing of a confidential nature can usually be done during daytime business hours. However, testing can also be performed after-hours or on weekends when the laboratory is empty (except for you and your assigned test engineer). Please notify your sales representative of special requirements you may have.
Please send reach out to our Sales team via our Contact Us page or by phoning either of our two facilities to get someone within our Sales group you can correspond with.
At the conclusion of your test, the email that is sent containing the test report also includes a link to Westpak’s Customer Satisfaction Survey. The survey provides you with an opportunity to give feedback regarding your test, the customer service you received, the people you interacted with, the way you were treated, etc. Also, you can identify yourself on your survey response or not. Each returned survey provides critical input to our quality management system.
Westpak is proud of the service we provide. Please visit our Client Testimonials page and download a copy of Westpak’s Client Testimonials to see what clients are saying.
If you ever have an issue that needs to be addressed immediately, please call either office directly via phone during normal business hours. After describing your situation to our representative, you will be connected to the appropriate individual who can help with resolution.
Another option is to use our Contact Us page to notify Westpak of whatever the problem is. We welcome any input you may have!
Yes! Westpak conducts seminars on an as needed basis for our clients. Please reach out to our Sales team via our Contact Us page or by phoning either of our two facilities directly to explain your needs.
Each of Westpak’s sites hold a Client Appreciation Open House most years. Check our Trade Shows & Events page for the announcements, and ask to be put on the invite list via our Contact Us page.
Please check the Newsletters page in our Resources section where you can find, view, download, and sign-up for Westpak’s quarterly E-Newsletter.
Absolutely! Check our blog page to see some of the things we’ve been involved in and groups we’ve supported. Please reach out to via our Contact Us page or by phoning either of our two facilities directly with your group’s needs.
Westpak does not sell equipment or instrumentation of any kind.
Westpak does not provide calibration services.